Shoreside Wilsonhalligan are looking for an Operations Officer to join an established company based in Europe. The ideal candidate will: - Have yachting knowledge and operational background- Forward mooring requests to authorities and input vessel data in AYPRO, gathering as much information as possible about the vessel and visit purpose.- Inform the captain about harbour access and stay guidelines, including required documents before and after arrival.- Assist clients pre-arrival by collecting specific requests and offering services to organise their stay.- Be present at the yacht’s arrival berth, ensuring no obstacles during berthing.- Welcome clients on board, gather necessary documentation for authorities, collect ID documents for border control, provide information on requested services, and manage additional requests.- Quote all services during the stay and pre-arrival to get the captain’s approval and avoid disputes.- Organise provisioning during the yacht’s harbour stay.- Monitor and promptly address any service issues or changes.- Collect all service information and costs in the vessel folder and/or AYPRO to assist the administration office with invoicing.- Share information with colleagues to plan services according to Company standards.- Make purchases if needed, following the Administration Department’s guidelines and obtaining invoices/receipts.- Handle all information confidentially and in compliance with GDPR.- Support and help train new staff in collaboration with HR and under the Office Manager’s supervision.- Follow Company procedures and policies.- Be available outside working hours for any contingencies. Personal characteristics include: - Excellent English proficiency- Valid Driving License B- Proficient in Microsoft Office, Internet, and company platforms- Strong communication and interpersonal skills- Flexible and adaptable- Can work under pressure- Ability to prioritise effectively- Problem-solving skills- Commercial skills to offer additional services- Team player Start: ASAPLocation: Europe and Middle EastSalary: Competitive
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