Shoreside Wilsonhalligan are looking for an Operations Officer to join an established company based in Europe. The ideal candidate will: - Forward mooring requests to authorities and input vessel data in AYPRO, gathering as much information as possible about the vessel and visit purpose. - Inform the captain about harbour access and stay guidelines, including required documents before and after arrival. - Assist clients pre-arrival by collecting specific requests and offering services to organise their stay. - Be present at the yacht’s arrival berth, ensuring no obstacles during berthing. - Welcome clients on board, gather necessary documentation for authorities, collect ID documents for border control, provide information on requested services, and manage additional requests. - Quote all services during the stay and pre-arrival to get the captain’s approval and avoid disputes. - Organise provisioning during the yacht’s harbour stay. - Monitor and promptly address any service issues or changes. - Collect all service information and costs in the vessel folder and/or AYPRO to assist the administration office with invoicing. - Share information with colleagues to plan services according to Company standards. - Make purchases if needed, following the Administration Department’s guidelines and obtaining invoices/receipts. - Handle all information confidentially and in compliance with GDPR. - Support and help train new staff in collaboration with HR and under the Office Manager’s supervision. - Follow Company procedures and policies. - Be available outside working hours for any contingencies. Personal characteristics include: - Excellent English and French proficiency - Valid Driving License B - Proficient in Microsoft Office, Internet, and company platforms - Strong communication and interpersonal skills - Flexible and adaptable - Can work under pressure - Ability to prioritise effectively - Problem-solving skills - Commercial skills to offer additional services - Team player Start: ASAP Location: Italy and France Salary: DOE Recruitment will follow the company's standard procedures.
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